Help and subscriptions
These links open your email app to send a request to support@futsalcam.com; they do not automatically cancel a subscription or confirm a refund. If no email app opens, write directly to that address. No registration on this site is required. Any statutory withdrawal and refund rights remain available; stopping renewal in Play is a separate action.
In Argentina, subject to statutory exceptions, you can withdraw from a distance contract within 10 calendar days of contracting, at no cost, using the withdrawal request link or by emailing support@futsalcam.com. If the deadline falls on a non-business day, it extends to the next business day. Any additional periods and statutory rights remain applicable.
How do I cancel or request a refund?
If you have a subscription, you can manage it or cancel renewal in Google Play using the Google account that made the purchase. Access normally continues until the end of the paid period. Cancellation does not request a refund: check Play’s options or contact support. Deleting your account, signing out or uninstalling does not cancel the subscription.
Manage or cancel in Google Play · Google Play refund options
FutsalCam customer support
For purchase problems, missing benefits, refunds or complaints, email support@futsalcam.com. Describe the problem and, if relevant, the purchase date. Do not send passwords, card details or purchase tokens. If we need to identify a transaction, we will ask only for what is necessary through that channel.
Delete an account or data · privacy@futsalcam.com
How does the free automatic edit allowance work?
You get 10 edits once, valid for 14 days from your account’s first cloud access under the launch offer. The clock starts without waiting for your first edit. The gift is used first. You also get 3 edits per week, resetting Monday at 00:00 UTC without carry-over.
An edit is consumed when processing is accepted, even if it fails; deleting content does not restore it. Retries of accepted processing, previews, and versions reusing existing analysis do not consume additional allowance.
What happens to content I upload?
Captures awaiting allowance stay stored until you delete them or your account. The weekly reset does not start processing them automatically; a new request and available allowance are needed.
Deleting a cloud edit removes all its versions and previews, keeping the source capture and its analysis data. Deleting a capture removes its original, preview, and analysis; finished edits survive, but new versions needing that data cannot be generated. Account deletion covers both; file removal finishes in the background. See our privacy policy for retention exceptions and deletion requests.
What is Plus and when will it be available?
The camera remains free to use. Plus is the planned monthly plan: 30 automated edits per week in total, replacing the 3 free edits. It is not available to purchase yet. The planned option to remove the watermark will only affect new captures; it does not remove watermarks from existing captures or edits.
The reference price is USD 6.99 per month excluding tax. Google Play will show the final price and currency before confirmation; these vary by country and applicable taxes. Availability will be confirmed in the app for your Play account and country.
The allowance resets on Monday at 00:00 UTC and does not carry over. Changing plans, renewing or restoring a purchase does not reset weekly usage. The gift is used first, keeps its original expiry and is not granted again when you subscribe. Monthly billing does not change the start of the week. When Plus access ends, the free allowance applies, counting usage already made that week.
How will I subscribe or recover a subscription?
When available, the app will show the monthly Google Play offer, benefits and conditions before purchase. It will renew automatically each month until you cancel. No free trial is offered. To recover a purchase, use the same Google Play account and the same FutsalCam account; restoring does not recreate a deleted account or transfer purchases between accounts.